Customer Relationship Management
With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne CRM software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.
JD Edwards Customer Relationship Management is a family of applications in Oracle's JD Edwards EnterpriseOne product line.
-Advanced Pricing
-Branch Scripting
-Case Management
-Customer Self Service
-Customer Order Management
-Demand Scheduling Execution
-Mobile Sales
-Multichannel Interaction Manager
-Sales Force Automation
-Sales Order Management
-Service Management
-Solution Advisor
BENEFITS
-Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM
provides a solution that includes all of the business processes and associated
systems that touch a customer, including billing and delivery.
-Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is
easier to install and less expensive to maintain.
-Sales solutions provide a single repository for customer and supply chain
information: The EnterpriseOne sales solution includes enhanced applications for
sales force automation, sales order entry, mobile sales, and product configuration,
enabling companies to respond quickly and accurately to customer inquiries.
-Superior service solutions: JD Edwards EnterpriseOne service solutions,
including EnterpriseOne Case Management and EnterpriseOne Service
Management, ensure higher levels of customer satisfaction by providing visibility
into customer billing and order information.
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