Manufacturing Solutions - After-sales Service
Even though the services are not the core business of manufacturing, distribution and engineering companies, services are increasing in importance. As the products in the global market become more and more similar, and margins decrease, supply chain management and services are becoming key differentiators between companies. High-quality service has become a necessity to retain customers for future sales.
In the past, service departments in such companies have been run as cost centers only, often isolated from other departments. Today, most of them are professional profit centers, integrated with all parts of the company.
After-sales service organizations have either field service or depot service as their core business. The solution for After-sales Service suits both types of organizations.